How Frank works

Customers send their request through your workshop’s own Frank link. Frank looks up the vehicle from the rego, collects the customer’s photos and video, and prepares an AI-assisted report, so you can quote with the full picture before you pick up the phone.

1. 01

   The customer sends a request

   The customer opens your workshop’s Frank link on their phone and describes the problem. Their request goes to your workshop.

   From the customer’s phone

   Start with the problem

   Customer viewExample

   Your workshop’s Frank link

   What’s happening with your car?

   “There’s a squeak when I brake. I notice it most in the morning.”

   A description for your mechanic to start with
2. 02

   Frank looks up the vehicle

   The customer enters their rego and state. Frank looks up the vehicle so you know what you’re working with.

   Vehicle lookup

   Rego. State. Vehicle.

   Customer viewExample

   Rego

   ABC 123

   State

   NSW

   Vehicle details

   Looked up from the rego and state

3. 03

   Photos and video arrive with the job

   The customer adds photos and a short video to their request. They arrive with the job, so you can see the problem without phone tag.

   See what they’re seeing

   The picture comes together

   Customer viewExample

   Added to the request

   Customer photo

   Short video

   The description and media stay together with the job.

4. 04
   Powered by Frank Intelligence

   You get a report to prepare with

   Frank AI, powered by Frank Intelligence, prepares a report with likely causes, safety checks and questions to ask. Your workshop’s qualified mechanic reviews the AI’s suggestions and applies their experience and judgement. They work side by side: AI helps with preparation, but your mechanic makes the final call.

   Frank Intelligence

   AI-assisted. Mechanic-led.

   Workshop viewExample

   Frank AI prepares

   Likely causes

   Safety checks

   Questions to ask

   

   Your qualified mechanic reviews

   Experience alongside intelligence.

   Checks the AI’s suggestions. Uses their judgement. Makes the final call.

   AI-assisted. Mechanic-led.
5. 05

   You send the quote

   You send the quote from your workshop. The customer sees it with your tech’s name and accepts it from the same Frank link.

   From your workshop

   Your quote. Your workmanship.

   Customer viewExample

   

   Your workshop’s quote

   Prepared by your named tech

   The work your workshop recommends

   See the quote and accept it from the same Frank link.

   Accept quote · Example